Help Center

Welcome to Your Investment Journey

We’re here to help you make the most of our services—whether you’re trading stocks, subscribing to IPOs, or exploring US options. Find answers to common questions and get started with ease.

Getting Started

How do I open an account?

1. Sign Up: Click “Join Now” on our homepage and fill in your details.
2. Verify Identity: Upload a valid ID (e.g., MyKad or passport) and proof of address.
3. Fund Your Account: Deposit funds via bank transfer or online payment (minimum RM 100).

• Note: Account approval typically takes 1-2 business days. You’ll receive an email once ready.

What documents do I need?

• A government-issued ID and a recent utility bill or bank statement.

Trading Stocks

How do I trade stocks commission-free?

1. Log In: Access your account via our website or app.
2. Choose a Market: Select from Malaysia (MY), US, SG, HK, or China A-shares.
3. Place Your Trade: Pick your stock or ETF and confirm—enjoy 0 commission* on MY stocks and low costs globally.

• Commission-free applies to Malaysia stocks; other markets may have minimal fees. See our fee schedule for details.

Which markets can I trade in?

• Domestic: Bursa Malaysia (e.g., RM-denominated stocks).
• International: US (NYSE, NASDAQ), Singapore (SGX), Hong Kong (HKEX), and China A-shares.

IPO Financing

How do I apply for an IPO with financing?

1. Check Upcoming IPOs: Visit the “IPO” section for listings in MY, SG, HK, and more.
2. Request Financing: Select your IPO, choose financing, and specify your subscription amount.
3. Confirm: Submit with 0 subscription fees—financing approval takes under 24 hours.

• Tip: Higher financing may increase your share allocation chances.

What are the costs?

• No subscription fees. Financing rates vary—check the IPO details page for specifics.

US Options Trading

How do I start trading US options?

1. Activate Options: Enable US options in your account settings (requires approval).
2. Explore Markets: Trade options on tech giants like Apple, Tesla, and Nvidia.
3. Use Free LV1 Quotes: Access real-time data at no cost and place your trade with 0 commission*.

• Options trading involves risks. Review our risk disclosure before starting.

What are Level 1 Quotes?

• Real-time bid and ask prices to help you make informed decisions—free with your account.

Funding & Withdrawals

How do I deposit funds?

• Use bank transfer, FPX, or e-wallets. Funds reflect within 1-2 hours (bank hours apply). Minimum: RM 100.

How do I withdraw money?

1. Request Withdrawal: Go to “Account” > “Withdraw” and enter your amount.
2. Processing: Withdrawals to Malaysian banks take 1-3 business days. No fees for amounts over RM 500.

Common Issues

Why can’t I log in?

• Check your username/password or reset via “Forgot Password.” Contact support if issues persist.

Where do I see my fees?

• View all costs (e.g., global stock fees, financing rates) in “Account” > “Fee Schedule.”